Always double, even triple-check your information before checking out! We will not be responsible for packages lost due to customer error. You may contact us if you need your address changed for whatever reason as long as your order hasn't been shipped yet. If you've received damaged goods, please let us know and we'd be happy to send you a replacement!
INTERNATIONAL ORDERS
For orders to anywhere outside of Australia, please allow about 2-5 weeks time for your items to arrive after they have been shipped.
DOMESTIC ORDERS
Orders to anywhere within Australia should take about 4-6 business days to arrive after they have been shipped.
USA ORDERS
Due to the recent tariff law changes, orders shipped to the US are now slightly more expensive per item to account for new fees. Please only use the US versions of items when checking out to a US address or your order will be promptly refunded. Please allow about 2-5 weeks time for your items to arrive after they have been shipped.
CANADA ORDERS
Though preorder items won't be shipped until the end of preorder period and sometime near the end of november, please note that as of Oct 1st, Auspost is currently not shipping packages to Canada due to the recent postal strike. We will still take canada orders, and have hope by the time we are shipping packages that this will be alleviated but please keep this in mind when placing your preorder. We will hold onto any orders until we are able to ship them regardless.
PHILIPPINES ORDERS -- PRE-ORDER PERIOD ONLY.
For orders within the Philippines, please fill up this form instead of placing an order in the storefront! Any inquiries or concerns regarding this option should be forwarded to Jez.
PREORDER ITEMS
Preorder items will NOT be shipped immediately. Items will be ordered at the end of the store period, and then shipped out when they arrive.
Approximately 3-4 weeks after the store close date will items arrive and then slowly be shipped out. Please keep this timing in mind when ordering.
COMBINATION ORDERS
Orders combining both Preorder items and In Stock items will be shipped out when PREORDER ITEMS HAVE ARRIVED. They will both be shipped to you in a single package so as to not exacerbate costs, but this will delay you receiving any in stock items! See the above for timing estimates.